Refund policy

Cancellation , Refund and Exchange Policy — Authentik You

AuthentikYou adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.

Eligibility Criteria for Exchange

Your purchase may be eligible for exchange as per below criteria:

  • Apparel is eligible for exchange for size related issues, within 7 days of delivery if original packaging and tags are intact & the product is not used or washed.
  • Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
  • Gifts purchased online are not eligible for exchange/refund/return.

Exchange Process

If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:

For damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.

In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement.

Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

In case of quality issue/defect:

  • Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
  • We will organize a reverse pick up, at no additional charges, from the address stated in your invoice.
  • Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
  • In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
  • Our credit notes can be used on our website.

In case of size exchange of garments:

  • Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
  • Please send the product back to us at the below address, carefully packaged. The customer to bear all costs associated with return of the product, in this case.

AuthentikYou GT 43, Sector 117 Gautam Buddha Nagar Uttar Pradesh 201304 Tel: +91 9211994832

  • Upon receipt of the product at our warehouse, it will be subject to a quality inspection. If it passes the inspection and once we have received payment for shipping charges of the new piece, a fresh piece will be dispatched to reach you within standard shipping timelines.
  • In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the amount after deduction of the initial shipping charges.
  • Our credit notes can be used on our website.

Please note that size exchanges will not be applicable for purchases made during a sale/discount period or on customized orders.

By:- Authentik You