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Everything you may want to know about orders, payments, shipping, returns, exchanges, sizing, fabric care and the AuthentikYou story. If you do not find what you need, write to us and we will help.
My Account & My Order
Place an order by selecting your size on the product page, adding it to your cart, and completing checkout with any available payment option.
Your order is processed once payment is confirmed, or once a COD order is placed.
Your order is confirmed by an email and/or SMS containing your order number and order details, sent right after checkout. You can also log in to your AuthentikYou account to view your current order status at any time.
Yes, you can modify the size, address, or item on your order only before it is dispatched. Call +91 9211994832 with your order number as soon as possible, since changes are not possible once the order has shipped.
Check your order status by logging into your AuthentikYou account or by using the tracking link sent after dispatch. Tracking usually becomes active once the courier partner scans the shipment for pickup.
Check your spam folder and your bank statement first, since confirmation emails can be delayed by a few minutes. If you still have no confirmation after checking both, call +91 9211994832 with your payment reference number so the team can verify the transaction.
Cancellation
Yes, you can cancel your order only before it has been dispatched. Once the order has shipped, it can no longer be cancelled and would need to go through the exchange process instead.
Request cancellation within a few hours of placing your order for the best chance of success. Orders already processed for shipping are not eligible for cancellation, so contacting us early matters.
Yes, prepaid orders cancelled before dispatch receive a full refund to the original payment method. Refund timelines depend on your bank and payment gateway processing cycle after that.
Payment
AuthentikYou accepts debit cards, credit cards, UPI, and net banking at checkout. Cash on Delivery is also available for eligible pin codes in India.
Yes, Cash on Delivery is available on eligible pin codes and order values within India. Availability depends on courier coverage at your checkout address.
COD does not appear if your pin code is not eligible or your order value falls outside COD rules. In that case, you can still complete your order using a prepaid payment option.
Yes, online payments on AuthentikYou are processed through secure, encrypted payment gateways. Your card and bank details are handled directly by the payment partner, not stored on our site.
This happens due to a bank or gateway delay during processing, and the deducted amount is usually reversed automatically within 5-7 working days. If it is not reversed by then, call +91 9211994832 with your transaction reference.
International cards can fail due to gateway restrictions or disabled international transaction settings on the card itself. Try a different card, or check with your bank to enable international transactions before retrying.
No, AuthentikYou does not charge any hidden fees. All shipping charges and taxes, if applicable, are shown clearly on the checkout page before you pay.
Shipping & Tracking
Domestic orders within India are delivered in around 7-10 days from dispatch. AuthentikYou does not currently ship internationally.
Free shipping is available during select promotions or above a set order value. Any applicable shipping charge is shown clearly at checkout before you pay.
Track your order using the tracking link sent by email or SMS once it is dispatched. You can also view live tracking status from your AuthentikYou account dashboard.
Our courier partners make up to 3 delivery attempts before returning a parcel. If all attempts fail, the package is sent back to our warehouse.
If delivery fails after repeated attempts, your package is returned to our warehouse automatically. Call +91 9211994832 and our team will arrange re-dispatch or another resolution.
No, AuthentikYou currently ships only within India. International shipping is not available yet.
Call +91 9211994832 immediately if your shipping address or phone number is incorrect. Changes are easiest before dispatch; corrections after the order ships may not always be possible.
Return, Exchange & Refund
AuthentikYou offers exchanges for size issues or approved product concerns, within the policy window and subject to stock availability. As a small-batch brand, each exchange request is reviewed individually before approval.
Exchange requests must be raised within 7 days of delivery. Requesting quickly after receiving your order gives the best chance of approval.
The product must be unused, unwashed, and returned with original tags and packaging intact. Items showing signs of wear, washing, or damage do not qualify for exchange.
Sale and discounted items may have restricted exchange eligibility depending on the specific offer terms. Check the product page or offer details before purchasing a discounted piece.
Yes, gifted orders can be exchanged if they meet the same conditions as regular orders: unused, unwashed, with tags intact, and within the 7-day window. Approval also depends on stock availability in the requested size.
Raise an exchange request by calling +91 9211994832 with your order number, the issue, and photos of the product.
For size-related exchanges, the customer generally bears the return shipping cost unless stated otherwise. If the exchange is due to a damaged or defective item, AuthentikYou covers the return shipping instead.
Report a damaged, defective, or incorrect item within 48 hours of delivery with clear photos and your order number. After review, we offer a replacement, exchange, or credit note depending on stock and the issue.
You receive a replacement if the size or item is in stock, or a credit note for future use if it is not. The final resolution is confirmed by our team after reviewing your request.
Credit notes can be used on authentikyou.com against any future purchase at checkout. Validity period and partial-use rules are stated on the credit note when it is issued.
The full exchange process takes around 10-14 working days, covering pickup, return transit, quality check, and dispatch of the replacement. Once the returned item is approved, the new piece or credit note follows shortly after.
No, cash refunds are not offered for delivered orders. Post-delivery returns are resolved through exchange or credit note; only orders cancelled before dispatch receive a refund to the original payment method.
Sizing & Fit
Find your correct size by comparing your body measurements against the size chart on each product page. This is especially important for relaxed, breathable, gender-neutral silhouettes that do not follow standard sizing.
Yes, our gender-neutral pieces use relaxed shapes that differ from conventional women's sizing. Rely on the measurement chart on the product page rather than your usual size label.
Most hand-embroidered garments follow the same size chart as our other products, though slight variations can occur due to small-batch artisanal production. Always check the specific product's size chart before ordering.
Yes, you can exchange for another size if you request it within 7 days of delivery and the item meets our exchange conditions. The replacement size also depends on current stock availability.
Fabric & Embroidery Care
Wash linen pieces gently in cold water with a mild detergent. Air dry in the shade to preserve the fabric's natural texture and lifespan.
Hand washing is safest for hand-embroidered garments. If you must machine wash, use a delicate cycle inside a protective laundry bag to avoid loosening the threadwork.
Wash embroidered garments inside out and avoid rubbing the threadwork directly. Handle gently during drying and storage to maintain the finish and prevent loose threads.
Yes, linen naturally wrinkles and may shrink slightly depending on wash and drying conditions. This is normal for natural fibres and is managed with cold washing and careful ironing.
Dry clean silk pieces, or hand wash very gently in cold water if dry cleaning is not possible. Avoid harsh detergents, direct sunlight, and high heat.
No, iron embroidered garments from the reverse side or with a protective cloth over the threadwork instead. Direct high heat on embroidery can damage or flatten the stitching.
Sustainability, Craftsmanship & Legitimacy
Yes, AuthentikYou is a genuine, India-based sustainable fashion brand with an active website, published policies, and secure checkout. The brand is built around premium linen, organic cotton, and other natural-fibre clothing.
Yes, AuthentikYou uses secure payment gateways and clearly published policies for orders, shipping, and returns. You can review our support channels and policies at any time before ordering.
AuthentikYou products are made in India, with a focus on sustainable and artisanal production. The brand is based in Noida and works closely with natural-fibre craftsmanship.
Many AuthentikYou pieces include hand-embroidered or artisan-finished details, made by skilled craftspeople as part of our slow-production process. This handmade element is central to how each garment is made.
AuthentikYou uses natural fibres, breathable fabrics, and minimal designs made through a slow-fashion process rather than trend-led mass production. Small-batch runs reduce excess stock and waste.
Yes, AuthentikYou designs are built around relaxed, gender-neutral silhouettes rather than conventional category-based fits. This shows in the cut and sizing of the garments themselves, not only in marketing language.
Yes, our core materials are linen, cotton, hemp, and silk depending on the product. Check the exact fabric composition listed on each individual product page.
Gifting & Miscellaneous
Yes, call +91 9211994832 right after placing your order to mark it as a gift. Let the team know clearly so the invoice and price tag can be left out where possible.
Customization is available for bulk orders on select styles, depending on design and production feasibility. Contact us directly at +91 9211994832 before placing a custom order.
AuthentikYou operates primarily as an online-first brand through authentikyou.com. The brand is based in Noida, India, with no dedicated retail storefront currently open to the public.
Contact customer support by calling +91 9211994832 or through the contact options on authentikyou.com. Have your order number ready so the team can assist you faster.
No, AuthentikYou does not offer a trial-before-purchase option. Use the size chart and fabric details on each product page, or call +91 9211994832 for guidance before ordering.
We Are Here To Help
Write to us or call, and we will guide you.